Contact Us
We partner with businesses to simplify operations, reduce costs and deliver dependable results.
Your Workplace.
Our Solutions.
One Goal!
We have designed our website to be clear, informative and easy to use. However, we know that sometimes you simply want to speak to a real person. If you have a question, need advice or would like to discuss your requirements, our team is always happy to help.
You can contact us in a number of ways, or if you prefer, request a call back by completing the short form. One of our team will be in touch as soon as possible.
Our Locations
Kilmarnock | Head Office
27 Munro Place, Bonnyton Industrial Est, Kilmarnock KA1 2NP
Falkirk
Ironworks Business Centre, Castle Laurie Works, Bankside, Falkirk FK2 7XE
Frequently asked questions
Whether you are just getting started or have worked with us for years, our FAQs are here to give you clear, helpful answers at a glance.
If you cannot find what you need, our team is always on hand and ready to help.
What are your opening hours?
Monday to Friday (Excl Bank Holidays): 8.45am to 5.00pm
Saturdays: 9am - 12 noon, Kilmarnock Workwear & collections only.
What are your delivery costs?
All orders over £30+vat are free for standard UK delivery
Orders under £30 have a delivery charge of £4.95+vat
How long does delivery take?
Most of our stocked products are available for next business day delivery, helping you get what you need without delay.
Some items, including personalised products and larger items such as office furniture, may have longer lead times. Where applicable, we clearly display expected lead times. If your order is time sensitive, our customer service team will be happy to confirm delivery details before you order.
Who can order from Active Group?
Anybody can order from Active Group. While our core focus is supporting businesses, private individuals are also welcome to place orders and benefit from our competitive pricing.
What is your VAT number?
Are you ISO accredited?
What is your company registration number?
I have only received part of my order. Where is the rest?
Some orders are delivered in multiple consignments. Please check your delivery note and your online account to see if any items are due to follow.
If you believe something is missing, our customer service team will be happy to investigate and resolve it quickly.
How do I return an item?
If you need to return a product, simply get in touch with our team. Most standard items can be returned within the agreed returns period, provided they are unused and in their original packaging.
Please note that some specialist or customised products may be subject to additional return conditions. Our team will guide you through the process.
Trusted throughout Scotland
Why Active?
Active helps your business work smarter supported by a passionate team who make every day easier. Partner with us for people who understand your needs and deliver solutions that matter.
We've got you
Dedicated Account Managers
Get instant access to expert support from a team that is proactive positive and focused on your success.
Get it fast
Next-Day UK Delivery
Count on Active for fast and dependable nationwide delivery that keeps your business pushing forward.
Fast Turnaround
Expert Workwear Team
Inhouse personalisation that guarantees flawless branding with an impressively fast, reliable turnaround.
Pay Less
Core Product Pricing
We reduce your spend by ensuring your unique core product list is priced at consistently unbeatable prices.
Transform Your Workplace with Active Group
Let’s Start the Conversation
The team that puts Scottish businesses first in everything we do.
